Warranty

LIMITED WARRANTY INFORMATION 

Subject to the following limitations, terms, and conditions, Milani warrants to the original retail purchaser that each Milani bicycle frame purchased when new is free from defects in material and workmanship.

Frames and forks: The frame and fork mechanical soundness warranty is valid for the one year to the original owner; the warranty on paint and decals excluded.

The Milani Limited Warranty is only valid if the products have been registered with Milani. 

THIS WARRANTY DOES NOT COVER AND IS RENDERED VOID IN THE FOLLOWING SITUATIONS:

A) All products

1. Normal wear-and-tear.
2. Any damage, failure or loss caused by racing, accident, misuse, neglect, abuse, failure to follow instructions or warnings in assembly instructions.
3. Any damage, failure, or loss caused by use of components for other than road riding or cross country mountain bike riding as indicated in the product descriptions.
4. Any damage, failure, or loss caused by the use of components not intended for use with pedal driven vehicles.
5. Any frame or component failures (cracks, paint scratches, etc.) at the clamping area. Please ensure that you always use a correctly calibrated torque tool when working on your bike.
6. The original owner shall pay all labor costs connected with the repair or replacement of all parts. Under no circumstance does the limited warranty include the cost of shipment or transportation to or from Milani or an authorized Milani dealer.

B) Frame, fork and bicycle specific

1. Improper assembly of a bicycle, not excluding the use of improper tools and techniques.
2. Any damage resulting from bolt over-tightening and not using a torque wrench and following suggested bolt torque values where indicated.
3. Any modification except the following: cutting the ISP to fit the rider's preference, cutting the fork steerer to fit the rider's preference. Other modifications will immediately void the product warranty.
4. Use of any bicycle with a stem mounted more than 40mm above the head tube.

C) Wheelset specific

1. Under-inflation or over inflation of tires, improper installation or removal of clincher tires, or improper gluing of tubular tires.
2. Use of worn brake pads.
3. Lack of regular wheel and hub maintenance.

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WARRANTY PROCEDURE IF PURCHASED THROUGH an Authorized USA DEALER contact them.

 Return Merchant Authorization (RMA) issued by Milani prior to being returned. To receive an RMA, use our contact form here: Contact us, or click here: Product Return Form Warranty service will be performed by Milani or a Milani authorized dealer. Proof of purchase must be provided. Shipping to Milani and or authorized dealer is the responsibility of the purchaser. Milani, will have the option of either repair, or replacement at no charge for the defective product, or repayment of an amount equal to the purchase price of the product.If you elect to repair a defective product yourself, or use the services of someone other than a Milani authorized dealer, or if you use a replacement part not supplied by Milani, MIlani will not be liable for any damage, failure, or loss caused by the use of such unauthorized service, or parts.

LIMITATIONS

Proof of purchase from an authorized Milani dealer, or our online shop is required for any limited warranty replacement or repair.

Contact Us

Address:

Cycle Associates
2385 NW Executive Center Dr#100
Boca Raton, Florida 33431
561-929-5252

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